Training :
PRM escort agent
Accompany and ensure a smooth journey for people with reduced mobility.
PMR attendant training
The role of the PRM Escort Agent is to take charge of and accompany the person with reduced mobility from the moment they enter the airport to their final seat on board the aircraft, and vice versa when they disembark.
Discover the OpsForm training course dedicated to the PMR Escort Agent profession.
PRM attendant: the challenges
Under European Parliament and Council regulation 1107/2006 of July 5, 2006, all persons with reduced mobility are entitled to assistance at airports. This training takes into account all the specificities required to ensure that the assisted person is properly accompanied on departure and arrival.
APMR trainers all have experience in this specialty. They will teach you all the techniques, postures and, more specifically, everything you need to know to be operational at the end of the training course.
Our training at a glance
The training program for PRM escort agents is available as an individual or group course. It can be customized and adapted to suit each person 's schedule, whether in person or remotely, through e-learning or in-company training.
Practical information
Calendar
For whom?
Objectives
Prerequisites
PMR Escort Agent training program
This training has been designed to be operational within an airline or airport company.
The OpsForm training center's policy is to keep up to date with the latest aeronautical regulations, new measures and recent events.
Educational section
The training is divided into several distinct modules designed to provide an in-depth understanding of each stage of the PRM attendant's job.
- Applicable regulations
- Acquire techniques for accompanying passengers
- Familiarization with terminal equipment and procedures
- Adapt your communication to the person and the situation
- Special assistance
- Passenger transfer
- Aircraft features
To receive a detailed program, please contact us.
Assessment
Assessments are based on face-to-face or in-house Quizzes. Learners must obtain 80% correct answers to each Quiz.
Our trainer
CEO, Co-Founder and Trainer OpsForm
Laurent, General Manager OpsForm, Co-Founder and trainer since 2012, in the aeronautical sector, previously held operational positions within the French Ministry of the Interior, creation and head of air operations, national aircraft accident investigator, national technical referent for drones. He has led training courses for air operations agents, traffic agents, dangerous goods agents, ramp agents, station agents, security agents, document fraud, as well as technical and legal investigations into aircraft accidents.
The benefits of this program
Financing solutions
A wide range of profiles can benefit from this training: station agents, reservation agents, security agents, safety officers, cashier hostesses, insurance companies, banks, airlines, sensitive access companies... Generally speaking, anyone whose day-to-day work involves handling identity documents and checking that they are in order will find this training of particular interest, with immediate practical application in their professions.
A wide range of financing options are available for your training project. 30% of the agreed price must be paid before the start of the course. The balance is payable throughout the course.
- Job seekers : Qualiopi certified, ask your advisor for more information France Travail (formerly Pôle emploi) or the Conseil Régional.
- Employees, self-employed and temporary workers: contact the Fonds d'Assurance Formation du Travail Temporaire (FAF.TT) or the OPCO.
Contractual terms and conditions
In accordance with article L6353-5 of the French Labor Code and article 1218 of the French Civil Codethe conditions for cancelling or abandoning the course are specified as follows:
In the event of cancellation by the beneficiary less than three 3 clear days before the start of the training session, or in the event of withdrawal during the session, the following provisions apply:
- Sums paid on account or in part remain the property of the training organization. No refund, total or partial, will be made.
- The outstanding balance may be invoiced up to a maximum of 40% of the total cost of the course, except in the case of duly justified force majeure.
- In exceptional circumstances, and at the request of the beneficiary, the training organization may offer a deferral to another session within the limit of available places and within a maximum period of one year.
- The sums due under this clause cannot be financed by public or joint funds (OPCO, France Travail, etc.) and remain the sole responsibility of the beneficiary.
Force majeure, within the meaning of Article 1218 of the French Civil Code, means external, unforeseeable and irresistible events that make it impossible for the beneficiary to participate, such as :
- Serious illness or accident with medical certificate,
- Death of beneficiary or close relative with death certificate,
- Natural disasters or major adverse weather conditions preventing travel, with proof,
- Unexpected administrative or judicial summons,
- Unexpected redundancy or job transfer with proof of employment.
Apart from these situations, any voluntary or unjustified withdrawal does not constitute a case of force majeure and entails the full application of the present provisions.
