Training: Human factors - Level 2

Training :

Human factors level 2

Advanced awareness of risks related to human factors

Human factors are factors related to the individual, physiological, psychological, and sociological characteristics of each person and also concern elements external to these individuals in the context of their activities that can change their behavior in a positive or negative way, with associated consequences for their activities.

Find out more about our FH2 Human Factors training course for airlines, airports, airfields and handling companies. This course covers advanced concepts of Human Factors.

Human factors (FH02): the challenges

Human Factors (FH02) refers to the concept of human performance, namely the human capabilities and limitations involved in aeronautical activities.

Human performances are numerous. Some examples are :

  • Perception, reasoning
  • Actions, communication
  • Memorization,
  • Moving and manipulating elements with dexterity
  • Resistance to high outdoor temperatures...

Human Factors training is based on EU regulations and IATA recommendations: AHM, giving all personnel :

  • Basic Human Factors principles
  • Explain in concrete terms the concepts and expectations associated with Human Factors
  • Highlight important issues, clarify complex elements to be implemented
  • Mention certain particularities to be taken into account in each field
  • Propose practical solutions for implementing FH principles
  • Suggest specific FH topics that might be interesting to develop.

Job opportunities

On completion of the course, students will be able to join an airline, an airport company, an airfield or a ground handling company.

Supplement the Human Factors (FH2) training course with other courses offered by the OpsForm training center.

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Our training at a glance

Human Factors Training (FH1) is an individual or group training offer. It can be customized and adapted to suit individual schedules, either face-to-face (F) or in-company (I).

For whom?

  • Aerodrome operator

  • Managers, certifiers, auditors, inspectors, trainers
  • Aircraft maintenance agent
  • Aircraft mechanic

  • Traffic, station, reservation, security and safety agents

  • Airlines

  • General public

Objectives

  • Understanding the risks associated with Human Factors in the workplace
  • Analyze feedback in order to take corrective action
  • Acquire a safety culture to identify risk factors
  • Know how to initiate the corresponding corrective measures

Prerequisites

  • Be of age
  • Distance learning: computer and Internet connection required

Human Factors Training Program – Level 2

This training course has been designed for anyone working for an airline, airport hub, aerodrome or ground handling company.

A former airport operations manager, the trainer will share his experience with you. He will teach you everything you need to know to carry out your job professionally, safely, rigorously and in compliance with procedures.

The OpsForm training center's policy is to keep up to date with the latest aeronautical regulations, EU European regulations, EASA (European Aviation Safety Agency) and IATA-AHM (Airport Handling Manual) international recommendations.

Educational section

The course is divided into several distinct modules designed to provide an in-depth understanding of the ins and outs of the human factor.

Assessment

Assessment is based on an in-class or distance learning quiz. Learners must obtain 80% correct answers.

Our trainer

CEO, Co-Founder and Trainer OpsForm

Laurent, General Manager OpsForm, Co-Founder and trainer since 2012, in the aeronautical sector, previously held operational positions within the French Ministry of the Interior, creation and head of air operations, national aircraft accident investigator, national technical referent for drones. He has led training courses for air operations agents, traffic agents, dangerous goods agents, ramp agents, station agents, security agents, document fraud, as well as technical and legal investigations into aircraft accidents.

Laurent
Laurent

The benefits of this program

Financing solutions

A wide range of profiles can benefit from this training: station agents, reservation agents, security agents, safety officers, cashier hostesses, insurance companies, banks, airlines, sensitive access companies... Generally speaking, anyone whose day-to-day work involves handling identity documents and checking that they are in order will find this training of particular interest, with immediate practical application in their professions.

A wide range of financing options are available for your training project. 30% of the agreed price must be paid before the start of the course. The balance is payable throughout the course.

  • Jobseekers: Ask your Pôle emploi or Conseil Régional advisor.
  • Temporary workers: contact the Fonds d'Assurance Formation du Travail Temporaire (FAF.TT) for more information.
  • Employees on permanent or fixed-term contracts : Currently in the process of obtaining Qualiopi certification, to benefit from the CPF.
Contractual terms and conditions

In accordance with article L6353-5 of the French Labor Code and article 1218 of the French Civil Codethe conditions for cancelling or abandoning the course are specified as follows:

In the event of cancellation by the beneficiary less than three 3 clear days before the start of the training session, or in the event of withdrawal during the session, the following provisions apply:

  • Sums paid on account or in part remain the property of the training organization. No refund, total or partial, will be made.
  • The outstanding balance may be invoiced up to a maximum of 40% of the total cost of the course, except in the case of duly justified force majeure.
  • In exceptional circumstances, and at the request of the beneficiary, the training organization may offer a deferral to another session within the limit of available places and within a maximum period of one year.
  • The sums due under this clause cannot be financed by public or joint funds (OPCO, France Travail, etc.) and remain the sole responsibility of the beneficiary.

Force majeure, within the meaning of Article 1218 of the French Civil Code, means external, unforeseeable and irresistible events that make it impossible for the beneficiary to participate, such as :

  • Serious illness or accident with medical certificate,
  • Death of beneficiary or close relative with death certificate,
  • Natural disasters or major adverse weather conditions preventing travel, with proof,
  • Unexpected administrative or judicial summons,
  • Unexpected redundancy or job transfer with proof of employment.

Apart from these situations, any voluntary or unjustified withdrawal does not constitute a case of force majeure and entails the full application of the present provisions.