Training :
Commercial Escort Agent
Greet, inform and direct passengers before and after their flights.
Included in our training :
- Amadeus Altea CM
- English course & TOEIC
Commercial Escort Agent Training
The role of the Commercial Ground Handler is to welcome, control, direct and inform passengers. The aim is to ensure the smoothest possible arrival and departure of each flight.
Discover the OpsForm Commercial Escort Agent training and learn the best practices and skills of customer relations and service.
With our complementary and authentic Amadeus Altea CM training, master the technical skills needed to check-in / board passengers and their baggage on flights.
Enrich your training with our integrated airport English module and obtain your official TOEIC certification.
Commercial Escort Agent & Amadeus Altea CM :
the challenges
TheCommercial Ground Handler reflects the interests of the handling company or airline he/she represents and provides passengers with the best possible quality of service in all circumstances.
The missions of theGround Hand ler are varied: reception, information, check-in, boarding, accompanying unaccompanied minors...
It ensures theapplication of regulations concerning the transport of dangerous goods in baggage, it applies a tax on excess baggage in accordance with the policy of the airlines, it manages situations of overbooking of flights.
Excellent presentation, interpersonal skills, team spirit and stress management are essential qualities for this position.
As an experienced technician, your trainer will guide your progress and teach you everything you need to know to be operational at the end of your training.
Rate of return to employment
Within 3 months.
Satisfaction rate
To come in 2023.
The policy of OpsForm training center is to be updated daily on aeronautical regulations, new measures and recent events.
Our training in a few points
The Commercial & Amadeus Altea CM Escort Agent training is an individual or grouped training offer. It can be personalized and adapted to the schedule of each person, in person or by distance learning or in the company.
Practical information
Sessions 2023
Sessions 2024
For whom?
Objectives
Prerequisites
Commercial & Escort Agent Training Program
Amadeus Altea CM
This training has been developed to be operational within an airline or airport company.
Pedagogical part
The training is divided into several distinct modules that aim to provide an in-depth understanding of each sequence of the commercial ground handling agent's job.
- The Commercial Escort Agent
- Air transport regulations
- Stopover procedures
- Dangerous goods regulations
- Conflict management
- Safety Management System (SMS)
- Airport security
- Amadeus Altea CM)
- Airport English
- Recruiting
To receive a detailed program, please contact us.
Evaluation
Assessments are based on quizzes in class or in the company. Learners must obtain 80% correct answers to each quiz, be able to check in passengers and baggage (Altea CM) to validate the certification.
Our Trainer
CEO, Co-Founder and Trainer OpsForm
Laurent, General Manager of OpsForm, Co-Founder and trainer since 2012, in the aeronautical sector, has previously held operational positions within the Ministry of the Interior, creation and head of air operations, national investigator of aircraft accidents, national technical referent of drones. He has conducted training courses on air operations agents, traffic agents, dangerous goods, ramp agents, ground handling agents, security agents, document fraud as well as technical and judicial investigations of aircraft accidents.
Job opportunities
Upon completion of the training, learners will be able to:
- or join an airline or airport company directly.
- or complete the Commercial & Amadeus Altea CM Escort Agent training with other OpsForm training courses.
Why choose OpsForm for your training
Commercial Escort Agent
Includes :
- Amadeus Altea CM software
- Amadeus certificate Authentic
- English modules and official Toeic
- Conflict management module
Warranties :
- Qualiopi certification
- Meets air transport regulatory requirements
- Recognized certification: you'll obtain a Level 4 professional qualification, recognized by the French State.
Advantages :
- Trainers with at least 15 years' experience
- Possibility of training on an aeronautics campus : Aérocampus Aquitaine
- Training also available in the Paris region or by distance learning
Financing :
- Payment in 4x at no extra charge
- Possibility of 100% reimbursement by Pôle Emploi, the Region or the OPCO
Why choose us
Includes :
- Amadeus Altea CM software
- Amadeus certificate Authentic
- English modules and official Toeic
- Conflict management module
Warranties :
- Qualiopi certification
- Meets air transport regulatory requirements
- Recognized certification: you'll obtain a Level 4 professional qualification, recognized by the French State.
Advantages :
- Trainers with at least 15 years' experience
- Possibility of training on an aeronautics campus : Aérocampus Aquitaine
- Training also available in the Paris region or by distance learning
Financing :
- Payment in 4x at no extra charge
- Possibility of 100% reimbursement by Pôle Emploi, the Region or the OPCO
The benefits of this program
Financing solutions
Numerous profiles can benefit from the teachings of this training: ground handler, reservation agent, security agent, safety agent, cashier, insurance, banks, airlines, sensitive access companies... In general, all persons who have in their daily imperatives to handle identity documents and verify their proper form will find a particular interest, which will have an immediate practical application in their professions.
Numerous financing options are available to carry out a training course according to your project. A payment of 30% of the agreed price before the beginning of the training must be paid. The balance is to be paid before the end of the training.
- Job seekers: Ask your Pôle emploi or Conseil Régional advisor for information.
- Temporary employee: Contact the Fonds d'Assurance Formation du Travail Temporaire (FAF.TT).
- Employees with an open-ended or fixed-term contract : Contact the Competence Operator (OPCO) for more information.
To find out more, visit our Financing section.
Contractual terms and conditions
L.6353-5: "Within 10 days of signing the contract, the trainee may withdraw by registered letter with acknowledgement of receipt".
L.6353-6: "No sum may be demanded from the trainee before the expiry of the withdrawal period provided for in article L6353-5. At the end of this period, no more than 30% of the agreed price may be paid. The balance is paid in instalments as the training course progresses.
L.6353-7: If, as a result of duly recognized force majeure, the trainee is prevented from following the training course, he or she may break the contract. In this case, only the services actually provided are remunerated in due proportion to their contractual value.
