Training:
Commercial ground handling agent
Welcome, inform and direct passengers before and after their flights.
Included in our training :
- Amadeus Altea CM (authentic certificate)
- Conflict management
- Document fraud
Commercial Ground Handling Agent Training
The role of the Commercial Ground Handling Agent is to welcome, check, direct, and inform passengers. The aim is to ensure that each flight departs and arrives as smoothly as possible .
Discover the OpsForm Commercial Ground Handling Agent training course and learn best practices and interpersonal skills for customer relations and service.
With our complementary and authentic Amadeus Altea CM training, master the technical skills needed to check-in / board passengers and their baggage on flights.
The challenges of Commercial Ground Handling Agent & Amadeus Altea CM:
The Commercial Ground Handling Agent represents the interests of the ground handling company or airline it represents and provides passengers with the best possible quality of service in all circumstances.
The duties ofa ground agent are varied: welcoming passengers, providing information, checking in passengers, assisting with boarding, accompanying unaccompanied minors, etc.
It ensures compliance withregulations concerning the carriage of dangerous goods in baggage, applies excess baggage charges in line with airline policy, and manages flight overbooking situations.
Excellent presentation, interpersonal skills, team spirit and stress management are essential qualities for this position.
As an experienced technician, your trainer will be able to guide your progress and teach you everything you need to know to be operational at the end of your training.
Job opportunities
On completion of the course, learners will be able to :
- Either join an airline or an airport company directly.
- Either complete the Commercial Ground Handling Agent & Amadeus Altea CM training course with other courses offered by the OpsForm training center.
Our training at a glance
Commercial & Amadeus Altea CM Escort Agent training is available as an individual or group course. It can be customized to suit individual schedules, either face-to-face or via distance learning or in-house training.
Practical information
Calendar
Prerequisites
For whom?
Objectives
& Commercial Ground Agent Training Program
Amadeus Altea CM
This training has been designed to be operational within an airline or airport company.
The OpsForm training center's policy is to keep up to date with the latest aeronautical regulations, new measures and recent events.
Educational section
The training is divided into several distinct modules designed to provide an in-depth understanding of each stage of the commercial ground handling profession.
- Commercial Escort Agent
- Air transport regulations
- Stopover procedures
- Dangerous goods regulations
- Conflict management
- Document fraud
- TCA (Red Badge) 11.2.6.2
- Baggage matching 11.3.6.8
- Safety Management System (SMS)
- Track Safety (SEP)
- Amadeus Altea CM)
- Human Factors (HF)
- Airport English
- Recruitment
To receive a detailed program, please contact us.
Assessment
Assessments are based on face-to-face or in-house quizzes. Learners must obtain 80% correct answers to each Quiz, and be able to check in passengers and baggage (Altea CM) to validate certification.
Our trainer
CEO, Co-Founder and Trainer OpsForm
Laurent, General Manager OpsForm, Co-Founder and trainer since 2012, in the aeronautical sector, previously held operational positions within the French Ministry of the Interior, creation and head of air operations, national aircraft accident investigator, national technical referent for drones. He has led training courses for air operations agents, traffic agents, dangerous goods agents, ramp agents, station agents, security agents, document fraud, as well as technical and legal investigations into aircraft accidents.
Why choose OpsForm for your training
Commercial ground handling agent
Includes :
- Amadeus Altea CM software
- Amadeus Certificate Genuine, internationally recognized
- E-Learning English modules
- Conflict management module
- Document Fraud Awareness Module
- Safety Management System (SMS) module
- Human Factors Module (FH)
- Track Safety Module (SEP)
- TCA module (Red badge) 11.2.6.2
- Dangerous Goods Module
Warranties :
- Qualiopi certification
- Meets air transport regulatory requirements
- Recognized certification: you'll obtain a Level 4 professional qualification, recognized by the French State.
Advantages :
- Trainers with at least 15 years' experience
- Possibility of training on an aeronautics campus : Aérocampus Aquitaine
- Training also available in the Paris region or by distance learning
Financing :
- Payment in 4x at no extra charge
- Possibility of 100% reimbursement by France Travail, the Region or OPCO
A solid background in aeronautics
to boost your employability
- Support right up to the moment you are hired: Our specialized team will be with you from the moment you register, obtain your certification and take up your new position.
- Level 4 professional qualification : At the end of your training, you'll obtain a professional qualification recognized by all airlines and airports. This diploma attests to your new skills and enables you to put them to good use on the job market.
- Qualiopi certification: All our training courses are Qualiopi-certified, guaranteeing the quality of our teaching and your funding from certain organizations.
The benefits of this program
Financing solutions
A wide range of profiles can benefit from this training: station agents, reservation agents, security agents, safety officers, cashier hostesses, insurance companies, banks, airlines, sensitive access companies... Generally speaking, anyone whose day-to-day work involves handling identity documents and checking that they are in order will find this training of particular interest, with immediate practical application in their professions.
A wide range of financing options are available for your training project. 30% of the agreed price must be paid before the start of the course. The balance is payable throughout the course.
- Jobseekers: Qualiopi certified, contact your France Travail (formerly Pôle Emploi) or Conseil Régional advisor.
- Employees, freelancers and temporary workers: find out more from the Fonds d'Assurance Formation du Travail Temporaire (FAF.TT) or the OPCO.
To find out more, visit our Financing section.
Contractual terms and conditions
In accordance with article L6353-5 of the French Labor Code and article 1218 of the French Civil Codethe conditions for cancelling or abandoning the course are specified as follows:
In the event of cancellation by the beneficiary less than three 3 clear days before the start of the training session, or in the event of withdrawal during the session, the following provisions apply:
- Sums paid on account or in part remain the property of the training organization. No refund, total or partial, will be made.
- The outstanding balance may be invoiced up to a maximum of 40% of the total cost of the course, except in the case of duly justified force majeure.
- In exceptional circumstances, and at the request of the beneficiary, the training organization may offer a deferral to another session within the limit of available places and within a maximum period of one year.
- The sums due under this clause cannot be financed by public or joint funds (OPCO, France Travail, etc.) and remain the sole responsibility of the beneficiary.
Force majeure, within the meaning of Article 1218 of the French Civil Code, means external, unforeseeable and irresistible events that make it impossible for the beneficiary to participate, such as :
- Serious illness or accident with medical certificate,
- Death of beneficiary or close relative with death certificate,
- Natural disasters or major adverse weather conditions preventing travel, with proof,
- Unexpected administrative or judicial summons,
- Unexpected redundancy or job transfer with proof of employment.
Apart from these situations, any voluntary or unjustified withdrawal does not constitute a case of force majeure and entails the full application of the present provisions.
