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Training :
Commercial Escort Agent

Greet, inform and direct passengers before and after their flights.

Included in our training :

  • Amadeus Altea CM
  • English course & TOEIC

Commercial Escort Agent Training

The role of the Commercial Ground Handler is to welcome, control, direct and inform passengers. The aim is to ensure the smoothest possible arrival and departure of each flight.

Discover the OpsForm Commercial Escort Agent training and learn the best practices and skills of customer relations and service.

With our complementary and authentic Amadeus Altea CM training, master the technical skills needed to check-in / board passengers and their baggage on flights.

Enrich your training with our integrated airport English module and obtain your official TOEIC certification.

Commercial Escort Agent & Amadeus Altea CM :
the challenges

TheCommercial Ground Handler reflects the interests of the handling company or airline he/she represents and provides passengers with the best possible quality of service in all circumstances.

The missions of theGround Hand ler are varied: reception, information, check-in, boarding, accompanying unaccompanied minors...

It ensures theapplication of regulations concerning the transport of dangerous goods in baggage, it applies a tax on excess baggage in accordance with the policy of the airlines, it manages situations of overbooking of flights.

Excellent presentation, interpersonal skills, team spirit and stress management are essential qualities for this position.

As an experienced technician, your trainer will guide your progress and teach you everything you need to know to be operational at the end of your training.

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Rate of return to employment

Within 3 months.

Satisfaction rate

To come in 2023.

The policy of OpsForm training center is to be updated daily on aeronautical regulations, new measures and recent events.

Our training in a few points

The Commercial & Amadeus Altea CM Escort Agent training is an individual or grouped training offer. It can be personalized and adapted to the schedule of each person, in person or by distance learning or in the company.

Practical information

  • Duration: 140 hours / 20 days

  • Cost: consult us

Sessions 2023

8th session: November 8 to December 05, 2023 (Registration deadline: October 30)

8th session: November 8 to December 05, 2023 (Registration deadline: October 30)

Sessions 2024

1st session: January 08 to February 02, 2024 (Registration deadline: December 27, 2023)

2nd session: February 05 to March 01, 2024 (Registration deadline: February 01)

3rd session: May 21 to June 17, 2024 (Registration deadline: May 13)

4th session: November 25 to December 20, 2024 (Registration deadline: November 18)

1st session: March 04 to March 29, 2024 (Registration deadline: February 26)

2nd session: September 06 to October 03, 2024 (Registration deadline: August 30)

1st session: January 08 to February 02, 2024 (Registration deadline: December 27, 2023)

2nd session: February 05 to March 01, 2024 (Registration deadline: February 01)

3rd session: May 21 to June 17, 2024 (Registration deadline: May 13)

4th session: November 25 to December 20, 2024 (Registration deadline: November 18)

For whom?

  • Flight Operations Officer

  • Traffic agent

  • Security agent

  • Security Officer

  • Airline company

  • All public

Objectives

  • Be able to greet all passengers upon boarding and arrival

  • Checking documents and baggage

  • Master the aeronautical language

Prerequisites

  • Be of age

Commercial & Escort Agent Training Program
Amadeus Altea CM

This training has been developed to be operational within an airline or airport company.

Pedagogical part

The training is divided into several distinct modules that aim to provide an in-depth understanding of each sequence of the commercial ground handling agent's job.

  • The Commercial Escort Agent
  • Air transport regulations
  • Stopover procedures
  • Dangerous goods regulations
  • Conflict management
  • Safety Management System (SMS)
  • Airport security
  • Amadeus Altea CM)
  • Airport English
  • Recruiting

To receive a detailed program, please contact us.

Evaluation

Assessments are based on quizzes in class or in the company. Learners must obtain 80% correct answers to each quiz, be able to check in passengers and baggage (Altea CM) to validate the certification.

Our Trainer

CEO, Co-Founder and Trainer OpsForm

Laurent, General Manager of OpsForm, Co-Founder and trainer since 2012, in the aeronautical sector, has previously held operational positions within the Ministry of the Interior, creation and head of air operations, national investigator of aircraft accidents, national technical referent of drones. He has conducted training courses on air operations agents, traffic agents, dangerous goods, ramp agents, ground handling agents, security agents, document fraud as well as technical and judicial investigations of aircraft accidents.

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Job opportunities

Upon completion of the training, learners will be able to:

  • or join an airline or airport company directly.
  • or complete the Commercial & Amadeus Altea CM Escort Agent training with other OpsForm training courses.

Why choose OpsForm for your training
Commercial Escort Agent

Includes :

  • Amadeus Altea CM software
  • Amadeus certificate Authentic
  • English modules and official Toeic
  • Conflict management module

Warranties :

  • Qualiopi certification
  • Meets air transport regulatory requirements
  • Recognized certification: you'll obtain a Level 4 professional qualification, recognized by the French State.

Advantages :

  • Trainers with at least 15 years' experience
  • Possibility of training on an aeronautics campus : Aérocampus Aquitaine
  • Training also available in the Paris region or by distance learning

Financing :

  • Payment in 4x at no extra charge
  • Possibility of 100% reimbursement by Pôle Emploi, the Region or the OPCO

Why choose us

Includes :

  • Amadeus Altea CM software
  • Amadeus certificate Authentic
  • English modules and official Toeic
  • Conflict management module

Warranties :

  • Qualiopi certification
  • Meets air transport regulatory requirements
  • Recognized certification: you'll obtain a Level 4 professional qualification, recognized by the French State.

Advantages :

  • Trainers with at least 15 years' experience
  • Possibility of training on an aeronautics campus : Aérocampus Aquitaine
  • Training also available in the Paris region or by distance learning

Financing :

  • Payment in 4x at no extra charge
  • Possibility of 100% reimbursement by Pôle Emploi, the Region or the OPCO

The benefits of this program

Financing solutions

Numerous profiles can benefit from the teachings of this training: ground handler, reservation agent, security agent, safety agent, cashier, insurance, banks, airlines, sensitive access companies... In general, all persons who have in their daily imperatives to handle identity documents and verify their proper form will find a particular interest, which will have an immediate practical application in their professions.

Numerous financing options are available to carry out a training course according to your project. A payment of 30% of the agreed price before the beginning of the training must be paid. The balance is to be paid before the end of the training.

  • Job seekers: Ask your Pôle emploi or Conseil Régional advisor for information.
  • Temporary employee: Contact the Fonds d'Assurance Formation du Travail Temporaire (FAF.TT).
  • Employees with an open-ended or fixed-term contract : Contact the Competence Operator (OPCO) for more information.

To find out more, visit our Financing section.

Contractual terms and conditions

L.6353-5: "Within 10 days of signing the contract, the trainee may withdraw by registered letter with acknowledgement of receipt".
L.6353-6: "No sum may be demanded from the trainee before the expiry of the withdrawal period provided for in article L6353-5. At the end of this period, no more than 30% of the agreed price may be paid. The balance is paid in instalments as the training course progresses.
L.6353-7: If, as a result of duly recognized force majeure, the trainee is prevented from following the training course, he or she may break the contract. In this case, only the services actually provided are remunerated in due proportion to their contractual value.